Terms of service

TERMS OF SERVICE

Last Updated: October 13, 2026

OVERVIEW

Welcome to Muse Mane!

The terms "we," "us," and "our" refer to Muse Mane. Muse Mane operates the website musemane.store, including its products, services, content, features, and tools (collectively, the "Services").

Muse Mane is powered by Shopify, which enables us to provide our customers with a secure and convenient online shopping experience.

These Terms of Service ("Terms"), together with the policies referenced throughout this document, explain your rights and responsibilities when accessing our website or purchasing our products.

Please read these Terms carefully before using our Services. By visiting our website or making a purchase, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our Services.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable law.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have obtained any necessary parental or guardian consent.

When placing an order, you may be required to provide personal information, including your name, email address, billing information, payment information, and shipping address.

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. You may not transfer, sell, or assign your customer account to another person without authorization.

SECTION 2 — OUR PRODUCTS

Muse Mane specializes in human hair extensions, bundles, lace frontals, and related hair products.

We strive to provide accurate product photographs, descriptions, specifications, and pricing.

However, variations may occur in hair texture, color, wave pattern, length appearance, and overall presentation. Lighting, photography, screen settings, and individual styling techniques can affect how a product appears.

Product specifications, including hair origin, construction, and other characteristics, may be supplied by our manufacturing or fulfillment partners.

Actual results may vary depending on installation, maintenance, styling, and proper hair care.

We reserve the right to update product information, discontinue products, or limit purchase quantities at our discretion.

Nothing in this section affects your statutory rights if a product is defective, incorrectly described, or otherwise fails to meet applicable legal requirements.

SECTION 3 — ORDERS

By placing an order through Muse Mane, you are submitting an offer to purchase the selected products.

All orders are subject to acceptance, payment authorization, and product availability.

Muse Mane reserves the right to decline or cancel an order where reasonably necessary, including cases involving suspected fraud, incorrect pricing, unavailable inventory, or fulfillment limitations.

If an order is canceled after payment has been collected, an appropriate refund will be issued to the original payment method.

Please review your order carefully before submitting it, including your selected hair texture, length, quantity, and shipping information.

We cannot guarantee that orders can be modified or canceled once processing or fulfillment has begun.

Returns and exchanges are governed by our Refund Policy and applicable consumer protection laws.

SECTION 4 — PRICES AND BILLING

All prices displayed on Muse Mane are listed in United States dollars (USD), unless otherwise specified.

Product prices, promotional offers, and discounts may change without prior notice.

Applicable sales taxes and shipping charges will be calculated and displayed during checkout.

The price charged will be the price confirmed when your order is placed, subject to correction of errors as permitted by law.

Customers agree to provide accurate and authorized billing and payment information.

By completing a purchase, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges.

Muse Mane reserves the right to correct pricing errors and will provide appropriate notice and remedies if an accepted order is affected.

SECTION 5 — SHIPPING AND DELIVERY

Muse Mane currently offers shipping to eligible addresses within the United States.

Orders may be processed and shipped by authorized third-party fulfillment partners.

Processing times and delivery estimates may vary depending on inventory availability, order volume, carrier schedules, holidays, and unforeseen circumstances.

Estimated delivery times are not guarantees.

Shipping methods, costs, and any applicable promotional offers will be displayed during checkout.

Customers are responsible for providing accurate delivery information. If an address needs to be corrected, customers should contact us as soon as possible.

Once an order ships, tracking information will generally be provided when available.

For additional information, please review our Shipping Policy.

Nothing in this section limits any rights or remedies customers may have for lost, damaged, defective, or undelivered goods under applicable law.

SECTION 6 — INTELLECTUAL PROPERTY

The Muse Mane website, including its original branding, logos, product descriptions, designs, graphics, written content, and other original materials, may be protected by copyright, trademark, and other intellectual property laws.

Certain photographs, product information, trademarks, and other materials may belong to our suppliers, licensors, Shopify, or other third parties.

Visitors are granted a limited right to access our website for lawful personal shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without permission from the applicable rights holder.

All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS

Muse Mane may provide access to additional tools, applications, or services operated by third-party providers.

These features may be offered on an "as available" basis and may be subject to separate terms and conditions.

We do not independently control all third-party tools and cannot guarantee their uninterrupted availability or performance.

Your use of optional third-party services is subject to the applicable provider's terms and your rights under law.

We may introduce, modify, or discontinue optional features as our business develops.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These websites are operated independently and may have different privacy practices, policies, and terms.

Muse Mane does not control or endorse all external content.

We encourage customers to review the applicable terms and policies before interacting with third-party websites or purchasing their products and services.

To the extent permitted by law, Muse Mane is not responsible for the independent practices or actions of external websites.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Muse Mane is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Muse Mane. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Muse Mane, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Muse Mane.

SECTION 10 — PRIVACY POLICY

Your privacy is important to Muse Mane.

Our collection, processing, use, and disclosure of personal information are described in our Privacy Policy.

Because our website is powered by Shopify, certain information is processed by Shopify and authorized third-party service providers to facilitate payments, orders, delivery, customer support, and website functionality.

Shopify's applicable privacy information may be reviewed at Shopify's Privacy Policy.

By using our website, you acknowledge that you have been provided access to these privacy policies.

SECTION 11 — FEEDBACK

We appreciate customer feedback, reviews, testimonials, and suggestions.

By voluntarily submitting feedback to Muse Mane, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that feedback for legitimate business purposes, including improving our Services and promoting our products.

You confirm that any submitted material is your own or that you have the necessary permission to share it.

Feedback must not contain false statements, unlawful content, malicious software, or material that infringes another person's rights.

If feedback includes personal information, its processing remains subject to our Privacy Policy and applicable law.

We reserve the right to remove feedback that violates these Terms, subject to applicable laws governing consumer reviews.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information displayed on our website may contain errors or omissions relating to product details, photographs, availability, shipping charges, promotional offers, or pricing.

Muse Mane reserves the right to correct inaccurate information and update website content.

If an error materially affects an order, we may contact the customer to explain the issue, confirm an available alternative, or cancel and refund the affected purchase where permitted or required by law.

We strive to maintain accurate and up-to-date website information.

SECTION 13 — PROHIBITED USES

Customers and visitors agree to use our website lawfully and responsibly.

Prohibited activities include:

Using the website for unlawful or fraudulent purposes.
Providing false or misleading information.
Infringing intellectual property rights.
Harassing, threatening, or abusing others.
Distributing spam or unauthorized promotional material.
Uploading viruses, malware, or harmful code.
Attempting unauthorized access to customer accounts, payment systems, or website infrastructure.
Collecting other users' personal information without authorization.
Interfering with the security, functionality, or operation of our Services.
Using unauthorized scraping tools or automated methods to extract protected website information.
Circumventing website security restrictions or other access controls.

Muse Mane may restrict or terminate access where these Terms are violated, subject to applicable law.

SECTION 14 — AUTOMATED AGENTS

For the purposes of this section, an "Agent" refers to software or a service that performs autonomous or semi-autonomous actions on behalf of a person or organization.

Automated Agents interacting with Muse Mane's Services must identify themselves appropriately and comply with applicable access restrictions.

Agents must not:

Misrepresent automated interactions as human activity.
Circumvent CAPTCHAs, authentication requirements, or security controls.
Ignore technical measures intended to restrict automated access.
Attempt unauthorized collection of website or customer data.
Continue accessing our Services after an applicable access restriction or prohibition has been communicated.

Where automated access is permitted, Agents should identify themselves in HTTP requests using the format Agent/[agent name] and provide truthful information about their automated status.

Muse Mane reserves the right to restrict automated access to protect website security, customer information, and business operations.

SECTION 15 — TERMINATION

Muse Mane may suspend or terminate access to our Services if a customer violates these Terms, engages in fraudulent behavior, or attempts to compromise website security.

Termination of access does not eliminate outstanding payment obligations or rights and responsibilities that arose before termination.

Provisions relating to intellectual property, privacy, liability, disputes, and other matters that reasonably survive termination will remain effective where legally enforceable.

SECTION 16 — DISCLAIMER OF WARRANTIES

We strive to maintain a reliable website and provide accurate product information.

However, website services may occasionally be interrupted or affected by technical issues outside our reasonable control.

To the fullest extent permitted by applicable law, website functionality and informational materials are provided on an "as is" and "as available" basis.

Muse Mane does not guarantee that the website will always operate without interruption, error, or technical limitations.

Any legally required product warranties, consumer protections, and remedies remain unaffected.

Nothing in this section excludes guarantees or protections that cannot legally be disclaimed.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Muse Mane and its authorized partners, service providers, representatives, and affiliates will not be liable for indirect, incidental, special, or consequential damages arising from the use of our Services where such liability may lawfully be excluded.

This includes certain losses arising from website interruptions, unauthorized misuse of the Services, or circumstances outside our reasonable control.

These limitations do not apply to liability that cannot legally be excluded, including any applicable liability for fraud, personal injury, defective products, consumer-protection violations, or other non-waivable rights and remedies.

Nothing in these Terms prevents customers from seeking remedies available under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Muse Mane, Shopify, and their respective affiliates, representatives, and service providers against third-party claims, damages, and reasonable expenses arising from your unlawful conduct, infringement of another person's rights, or material breach of these Terms.

This provision does not require customers to indemnify us for our own unlawful acts or liabilities that cannot legally be transferred.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to remain effective and enforceable.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a permanent waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other applicable published policies, constitute the agreement governing your use of the Services.

They supersede previous communications or understandings concerning the same subject matter, except where applicable law requires otherwise.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your obligations under these Terms without our prior written consent.

Muse Mane may transfer its rights or responsibilities under these Terms in connection with a legitimate business transfer, restructuring, or other lawful transaction, subject to applicable legal requirements and consumer rights.

SECTION 22 — GOVERNING LAW

These Terms will be governed by the applicable laws of the United States and the state in which Muse Mane is legally established, subject to any mandatory consumer protections and jurisdictional rights that apply to the customer.

Nothing in this section deprives consumers of legal protections that cannot be waived.